_Must be 16 years of age or older\*_
The *Associate’s *role is to contribute to profitable sales growth by actively identifying and fulfilling customer needs throughout their visit and during the checkout process
*Primary Responsibilities:*
*Customer Service & Sales*
- Greets and assists customers in finding products and delivers outstanding customer service
- Partners with other team members when additional support is needed
- Actively listens to customer issues in a calm and agreeable manner to resolve problems
- Promotes FindMore with associates to drive sales and enhance customer service
- Assists with credit, rewards and gift card programs throughout the store
- Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)
*Checkout Standards*
- Completes checkout processes including returns and re-ticketing
- Assists with the signing and merchandising standards at all checkouts
- Assists with stocking and merchandising Impulse Fixtures
- Proactively calls for assistance when additional help is needed in checkout
- Proficiently utilize Point of Sale on Mobile Warrior device to support line management efficiencies
- Notifies leadership when supplies are running low and assists with replenishment
*General Operations*
- Assists with Omnichannel efforts as needed
- Assists with recovery, merchandise go backs, replenishment and other operational tasks
- Participates in annual inventory processes
*Performance Standards*
- Supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance
*Core Competencies & Accomplisments:*
* Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
* Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
* Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
* Work experience- 1-2 years retail experience
*About JCPenney:*
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families.
As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated.
At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands.
Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment.
It is a place where careers prosper, accomplishments are celebrated and diversity flourishes.
It’s a place that’s meant for you.
_If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match.
All associates are eligible for an associate discount on JCPenney merchandise.
_
Job Type: Part-time
Pay: From $12.
00 per hour
Expected hours: 15 – 30 per week
Benefits:
* 401(k)
* 401(k) matching
* Employee discount
* Flexible schedule
* Paid time off
Shift:
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Application Question(s):
* What does "Best in class customer service" mean to you?
Experience:
* Customer Service: 1 year (Preferred)
Work Location: In person
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