SALES ASSOCIATE
Sol’s Jewelry and Loan is looking for a results-driven Sales Associate to be responsible for all sales job duties.
This individual will work as part of a team to meet department and store objectives while ensuring high levels of customer satisfaction through excellent sales service.
Be passionate about learning new things and wanting to become an expert at evaluating items.
RESPONSIBILITES:
Greet customers and improve customer engagement with merchandise by answering their questions and providing outstanding customer service
Actively seek out customers in store
Work closely with customers to assess their needs, provide assistance, and build a trust relationship that results in building a clientele base with repeat business
Remain knowledgeable about Sol’s products to offer information, demonstrate features, answer questions, and be able to recommend the right solutions to our customers
Continually grow expertise on products offered and appropriate pricing ranges for product coming in on loan and going out for sale
Cross sell products
Team up with co-workers to ensure proper customer service
Resolve customer complaints and ensure maximum client satisfaction
Handle returns of merchandise
Operate cash registers, process credit cards, and manage financial transactions
Follow and assist in achieving store’s sales goals on a monthly, quarterly and yearly basis
Suggest ways to improve sales (e.
g.
planning marketing activities, changing the store’s layout)
Receive merchandise including unloading/unpacking it and marking it with codes to be identified
Keep the selling floor stocked with merchandise and arrange displays that keep the customers engaged
Comply with inventory control procedures
Maintain the store area ensuring cleanliness and organization
Assist with answering the phone in a timely, professional manner
Adheres to all Sol’s Jewelry and Loan safety policies and practices
Perform additional duties as assigned
REQUIREMENTS
High school degree; Associate degree in Business, Marketing, or related field would be a plus
Basic understanding of sales principles and customer service practices
Proven work experience as a Retail Sales associate, Sales representative or similar role preferred
Able to comfortably greet customers and make small talk
Knowledge of, and desire to continually learn about commonly pawned items such as tools, jewelry, firearms or electronics
Demonstrated selling skills including being able to effectively tell customers about the products
Able to identify what customers are looking for by listening carefully to what the customer is saying
Understanding of how trends in the market change quickly with ability to adapt to changes
Ability to perform under pressure and address complaints in a timely manner
Strong attention to detail skills with the ability to focus on detail, whether it is making sure a customer receives exact change or the product on display is laid out perfectly
A friendly and energetic personality with customer service focus
Proficient with running a credit card processing machine, cash register, and counting change
Familiarity with inventory procedures
Solid communication and interpersonal skills to include proper phone etiquette
Entry level computer proficiency a plus
Basic math skills required
Proficiency in English required; bilingual preferred
WORKING CONDITIONS
Sales floor or warehouse environment
Ability to work standing for long periods of time
Ability to walk up flights of stairs and/or work in confined spaces
Periodically works in outside weather conditions
Periodically works near moving mechanical parts and equipment*
Ability to lift and/or move up to 50 lbs.
Availability to work flexible shifts that may include weekend, holiday or evening work as needed
*Sol’s Jewelry and Loan will provide training and personal protective equipment as necessary.
Apply at SolsOmaha.
com click on the careers tab and complete the application.
#hc19646
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