Accountable for the development and implementation of training strategies, plans, and processes to Support departmental and organizational goals.
Responsible for all training programs and must ensure that associates have the tools needed to perform required skills and achieve results as a basis for continual training and education.
Analyze, design, develop, implement and evaluate training documentation in order to provide timely communication on updates on proper processes and system usage
Responsibilities:
Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.
Recommend solutions for performance issues and potential areas of training.
Conduct training needs assessments and oversee the training function.
Develop and organize training materials, multimedia visual aids, and other educational materials.
Manage key associate relations projects and initiatives that have strategic departmental impact.
Provide support to Management in responding to personnel issues.
Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources, and equipment.
Work closely with management, ensure that policies, programs and processes are developed, implemented, communication and consistently administered in compliance with organizational objects and with relevant laws/ regulations.
Resolve and respond to training issues and questions from leaders and associates on the application and interpretation of processes, company policies, and current regulations.
Continuously seek and support new approaches, practices, and processes to improve the efficiency of training service offered.
Other duties as assigned.
Qualifications:
A minimum of a Bachelor’s Degree from an accredited college or university in Human Resources, Adult Education, or related field or equivalent experience preferred.
Three to five years training or employee relations experience preferred.
Two to three years’ customer service experience preferred.
Excellent computer skills including Contribute, Captivate, Photoshop, PowerPoint, and Excel
Working knowledge of employee relations practices, including dispute resolution and investigation experience.
Demonstrated leadership abilities.
Strong presentation and public-speaking skills.
Strong verbal, listening, written communication skills required.
Excellent decision making skills.
Ability to organize/schedule and coordinate multiple tasks simultaneously.
Ability to be proactive , self motivated, and self-directed.
Knowledge of supervisory and management practices and policies.
Demonstrated commitment to excellent customer service.
Depth of practical experience in both technical and non-technical training.
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We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
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