*About Real Radiology*
_As a national provider of teleradiology solutions, Real Radiology was established with a singular purpose: to enhance patient care by providing our clients—hospitals, radiology groups, standalone emergency rooms, multispecialty medical clinics, and urgent care centers—with outstanding teleradiology services.
_
*Position Summary:*
This is a full-time, in person only position.
Primary responsibilities for the Support Analyst would include managing workstations, and level 2 tickets.
The Analyst would be responsible for configuring, and repairing workstations and working with the Technical Dispatcher and Systems Engineers to ensure proper functionality of workstations.
This position would also learn the basics of the larger IT platform Real Radiology uses and assist as an escalation point for the Level 1 helpdesk.
*Essential Job Functions:*
* Using standardized processes to image desktops and laptops
* Configure, upgrade, and maintain desktops and laptops
* Perform troubleshooting on typical desktop and laptop deployments
* Diagnose hardware and software issues and implement fixes
* Using industry-standard tools, assist users working remotely
* Configure devices to allow access by IT team
* Maintain excellent inventory and asset-tracking standards
* Assist with daily operations and problem tickets
* Provision cloud-based IP phones
*Preferred Talents:*
Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Handle multiple projects simultaneously
*Qualifications*
Associate’s Degree (A.
A.
) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
*Physical Requirements*
The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
*Working Environment*
While performing the duties of this job, the employee will be exposed to indoor conditions.
The noise level in the work environment is usually quiet.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Evening shift
* Monday to Friday
* Weekdays
* Weekends as needed
Experience:
* Help desk: 1 year (Preferred)
* Windows: 1 year (Preferred)
Work Location: In person
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