*NOTE* - This position is located onsite at Viterra's Corporate Headquarters in Omaha, NE.
Job Summary:
The Intern - IT Support Specialist primary role is to support computer applications.
This may entail program applications or conduct system administration.
This role will diagnose problems with the applications, design solutions, and aid in resolution of issues.
Essential Job Functions:
Provide Level II/III support for local and remote customers.
Respond to trouble tickets/support requests via telephone, email, or web.
Log and update tickets in a timely, clear, and concise manner.
Diagnose the nature of an application incident and restore service as quickly as possible.
Update/Create process flowcharts, diagrams, technical workflows, and other related design documentation.
This position maybe asked to support/review:
Extract-transform-and-Local (ETL) design, development, and technical support
Reporting and data visualization
Technical analysis
Additional tasks as assigned by department or management
Qualifications/Education/Experience/Skills:
Ability to adapt to an evolving dynamic information systems arena
Ability to document and effectively communicate complex, technical subject matter
High attention to detail and strong customer service skills
Must be able to manage multiple work items at one time with high sense of urgency and flexibility in a fast-paced environment
Preference for breadth of IT domains, technologies, and roles
Strong presentation, communication, and facilitation skills (oral and written)
Strong organization skills, time management skills
Critical thinking and problem-solving skills
Team player
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